Privacy Policy

Who we are and scope

This Privacy Policy explains how Mullholland Pty Ltd (ABN 13 131 922 088) trading as Get Freighted and CellarJet (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you use getfreighted.com.au, request a quote, register for or use a business account, book a shipment, or contact our support team. It applies to visitors, customers, shipment receivers and business contacts. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) and, where applicable, the GDPR/UK GDPR and the California CCPA/CPRA. By using our services, you agree to this policy.

Personal information we collect

• Identity and contact: name, company (optional), email, phone, country.
• Receiver and delivery: receiver name, address, email, phone and delivery instructions, if different from yours.
• Shipment details: pickup and delivery locations, what you are sending, quantities, weights and dimensions, invoices, declared values, and customs information required for your destination (e.g. tax IDs or import permits). We only collect what is legally required to ship your goods.
• Age confirmation: for alcohol shipments, confirmation that you and the receiver are of legal drinking age.
• Payments: payment status and transaction IDs from our payment provider. We do not store full card numbers.
• Device and usage: IP address, browser and device type, pages viewed, referring URLs and basic analytics data.
• Communications: emails, quote and contact form messages and support enquiries.
• Marketing: your choice to receive Get Freighted offers and updates.

How we collect information

• Directly from you: through our quote, contact and account registration forms, the Client Portal, and by email or phone.
• Automatically: through essential cookies and analytics when you browse our site.
• From third parties: payment providers, couriers, customs brokers and importers involved in your shipment.

Why we use your information

• To provide our service: prepare quotes and bookings, arrange collection, ship your goods domestically and internationally, and give you tracking and support.
• Legal and compliance: age verification, customs and import/export declarations, destination alcohol rules, tax and accounting, fraud prevention and security.
• Communications: transactional emails about your quote, booking, invoice and shipment, and, if you opt in, offers and updates.
• Analytics: to understand how the site is used and improve it.
• Legal bases (EU/UK): performance of a contract, legitimate interests, consent (marketing) and legal obligation.

Sharing your information

• Couriers and logistics partners: to transport and deliver your shipment.
• Customs authorities, brokers and importers: including our licensed importer for United States shipments, as required for clearance.
• Payment providers: PCI compliant processors.
• Service providers: website hosting, email, analytics and support tools, under appropriate data processing terms.
• Legal: where required by law, to protect our rights, or to prevent fraud.

We do not sell your personal information.

International transfers

Your data is processed in Australia and may be processed in your destination country and other countries where our partners operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Retention

• Bookings, invoices and financial records: kept for statutory periods (typically up to 7 years).
• Customs and shipping records: as required by Australian and destination country law.
• Marketing preferences: until you unsubscribe.
• Quotes and enquiries that do not proceed: deleted or de-identified when no longer needed.

Your choices and rights

• All users: contact us to access, update or delete your information, and use the unsubscribe link in any marketing email.
• Australia: request access and correction, and lodge complaints with the OAIC.
• EU/UK: rights to access, rectification, erasure, restriction, portability and objection; withdraw consent; complain to your data protection authority.
• California: rights to know, correct and delete, and to limit the use of sensitive personal information. We do not sell or share personal information for cross context behavioural advertising.

We will verify requests and respond within applicable timeframes.

Cookies and analytics

We use essential cookies for site functionality and security, and privacy friendly analytics to measure site usage. You can manage cookies through your browser settings.

Marketing

You will only receive marketing if you opt in or where otherwise permitted by law. You can unsubscribe at any time. Transactional emails about your quote or shipment continue regardless.

Security

We use appropriate administrative, technical and physical safeguards, including encryption in transit and access controls. We notify authorities and affected individuals of data breaches as required by law.

Age restrictions

Alcohol shipments are only available to people of legal drinking age in their jurisdiction. We do not knowingly collect data from minors.

Links to other sites

Our site links to third party websites. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The latest version on this page applies.

Contact and complaints

Mullholland Pty Ltd trading as Get Freighted / CellarJet
L2/100 Cubitt St, Cremorne VIC 3121, Australia
Email: support@getfreighted.com.au (or use our contact form).

Australia: if you are unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints.

EU/UK/California residents may also contact their local data protection authority.